Monday the New York Times ran an article on the “new state of normal” in terms of corporate travel. Many companies have tightened their controls over travel spend during the recession and are unlikely to loosen the reigns in the recovery. And according Directravel’s Vince Vitti, who is quoted throughout the article, companies should accomplish their belt tightening goals by cracking down on misuse, abuse and padding of travel expenses by employees.
Among other suggestions, Vitti recommends companies put the hammer down on lunches that don’t involve clients, car rentals when public transport would suffice, and even frequent flier miles that the company could claim they have truly earned since they foot the bill. As for how to achieve compliance:
“All the C.F.O. has to do is hang one or two people” for expense account padding, he said. “Then everybody will straighten out, at least for a couple of years.”
No doubt companies must do what they can to drive compliance, although the case can certainly be made for focusing on the front end (approval flows, travel tools w/ built in logic, etc.) rather than with a fine tooth comb and some very public hangings.
At the end of the day, it’s up to a company to decide how to balance their travel policies so that employees are productive, yet cost effective. Anyone who’s ever been on a college road trip or backpacked across Europe knows that travel can be done on the cheap. But as you crammed into your public bus or youth hostel bunk, could you have finalized preparation on a big presentation that you needed to give in 6 short, jet-lagged “sleep” filled hours? And are there better ways to control travel spend?
In an interview with ExpenseMatters earlier this week, my colleague Dan Ashton, recommended companies treat T&E as part of their larger pool of indirect spend. Dan says integrating it into the same spend management processes and technology as other indirect spend categories provides improvements in spend visibility, user adoption (due to use of one toolset rather than multiple systems) and compliance. If the result of this approach is costs savings and happy, productive business travelers, I would say that that beats nickel & diming employees over taxi fares.
Justin Fogarty is Managing Editor of Supply Excellence. For any questions or feedback on the blog or its contributors, Justin can be reached at jfogarty[at]ariba.com.

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2 responses so far ↓
1 Guy Williams // Oct 30, 2009 at 11:18 am
Very interesting article - hot topic in the UK at the moment with out Mp’s beng shown to be on the take.
Too often people use expenses to augment lifestyle rather than pay for “out of pocket” during business trips. Case in point a contact has just been to El Bulli for dinner on an expensed trip but would not dream of going Michelin star at home on their own.
Time to get what expenses really are in perspective.
2 Scott Gillespie // Dec 1, 2009 at 9:33 am
Public hanging as a means of getting travelers to comply with corporate policy is an extreme measure. Are there other ways?
Yes. See this article http://wp.me/pAokL-7O on Gillespie’s Guide to Travel Procurement.
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