Supply Excellence

Are you asking your Suppliers the right questions?

April 15th, 2009 · by Katie Siegle · 3 Comments · best practices, sourcing, supplier management, supply management, supply risk

The Wall Street Journal recently reported on an increasing number of companies headed for bankruptcy that are disclosing their situation and intentions publicly. This practice was unheard of in the past, when a company did anything in their power to appear healthy and viable. The Journal attributes this change to the difficult financing environment.

“Financing for reorganizations is in short supply, which is forcing companies to disclose their woes before they have a completed plan to restructure. Others are using the disclosures more strategically, as leverage to squeeze concessions from creditors.”

But with the exception of some of the large companies in the Journal’s reporting and the public pleas for help from the auto suppliers, few companies are on record with their customers or the companies they supply with their financial straights and survival runway.

So as a buyer, you simply cannot expect your current and potential suppliers to be forthcoming about their situation. Instead, it’s critically important to be out in front of potential problems. Reacting to bad news is never a position of strength. So if you aren’t already, you need to assess your current and potential suppliers to know they aren’t going to go under within the next few months.

Although this is list is by no means exhaustive, here are some basic questions you need to ask.

  • Does your supplier have a business plan? If not, does that make you comfortable doing business with them? If so, when was the last time you reviewed or discussed with them?
  • When was the last time your supplier did anything that could be considered innovative?
  • Is there staff turnover? Staff reductions?
  • Are you waiting longer for payments?
  • Are they experiencing rising debt and slowing growth?

These kind of probing questions can be uncomfortable, but not as uncomfortable as a key supplier suddenly going under. And although their answers may point to potential problems, they’re by no means a reason to immediately cut bait and find another supplier. In fact many issues, such as supplier liquidity, can be solved through collaboration. The important thing is to get a good, honest assessment of where things currently stand so that at the end of the day … you’re still standing.

Katie Siegle is a Senior Consultant in Ariba’s Spend Management Services group. Katie works with global manufacturers on international sourcing and procurement projects.

  • Twitter
  • Facebook
  • Reddit
  • LinkedIn
  • Digg
  • StumbleUpon
  • Technorati Favorites
  • Delicious
  • Share/Bookmark

Tags: ····

3 responses so far ↓

  • 1 JLP // Apr 16, 2009 at 9:05 am

    Good questions, but have to remember they may ask you the same. What company isn’t laying off at least a few people, seeing lower sales and experiencing pay or payment receipts issues right now.

    Some other key indicators. How many cars are in the parking lot on day shift?
    Are they offering deeper discounts for early payment?
    Are they eliminating make and release programs.
    Longer lead-times.

    Key is to know your suppliers well enough to see the changes as well as asking questions.

  • 2 Supply Excellence — How are European CPOs cutting cost & managing risk? // Apr 20, 2009 at 12:15 am

    [...] all about risk, rewards & creativityNew iPod Shuffle: Supplier Innovation & HUGE MarginsAre you asking your Suppliers the right questions?Podcast #1 with CPO Agenda’s Geraint JohnPart III: Generic Service Cost Reduction [...]

  • 3 Ashish // Apr 21, 2009 at 6:05 am

    Early indicators are consistent failure in meeting delivery schedules and drop in quality. This could happen because they have started running out of raw materials or not able to pay their suppliers in time or shifted to substandard raw materials.

    The key for the buyer is to read the signals and establish extent of the problem. It is not necessary that you dump the supplier if you see the problem signals. If suppliers can be helped by arranging less costly finance through your company resources or guarantee their suppliers against your credit, it should be done.

Leave a Comment