Supply Excellence

On Demand: What Software Companies Don’t Want You to Know

August 27th, 2008 · by Tim Minahan · 4 Comments · On Demand/SaaS

Recent news that electronics manufacturing giant Flextronics selected an On Demand solution for its 200,000 users, caught the attention of the technology industry. And not just the two ERP giants that lost the deal to a budding On Demand upstart. CIOs took notice too. And for them, the message was clear: On Demand or Software as a Service (SaaS) is not just for the little guys anymore.

In fact, a new study of 252 CIOs from Burton Research Group and Ziff Davis Enterprise Research found that 79% of companies currently use some On Demand applications and most have been doing so for years. And a related study from Gartner Research suggests that On Demand adoption will only grow higher as companies drive to grow business opportunities and contain costs during the current global economic slump. (See: The Impact of the Economic Slowdown on IT Demand .)

The reasons CIOs participating in the study cited for adopting and evaluating On Demand were no great surprise: On Demand requires no in-house maintenance, offers shorter time to rollout than conventional software, and delivers usability from just about anywhere.

What many readers may find surprising (and what many old-school installed software companies don’t want you to know) is that traditional fears of On Demand are largely unfounded. For example, the study found that, while nearly half of CIOs expected a greater security risk, only 18% actually experienced issues. In fact, a number of CIOs reported selecting On Demand solutions because they provided greater security and performance than they could achieve by installing and managing applications in house.

“We find that our critical data is actually safer in the hands of our [On Demand solution provider] than it might be on our premises,” said one CIO quoted in the article. “They clearly understand the security and integrity risks surrounding that application better than their typical customer does, and they’re equipped to manage access controls, backups, and so on with great efficiency.”

This sentiment echoes those of Pepsi CIO (as reported in a previous Supply Excellence post ) who, after a security audit of an On Demand solution provider, concluded “Our data is probably safer behind [the provider’s] firewall than behind our own.”

Other areas CIOs reported that their initial fears did not match with reality included the notion that SaaS solutions have higher long-term costs. They don’t. In fact, 95% of CIOs said total costs for On Demand solutions were either in line with or lower than predictions.

The study also busted the long-held myth that On Demand deployments were short-term, stop-gap investments. All told, 67% of the companies using an On Demand solution have been doing so for two or more years. And, three-quarters of those using On Demand plan to expand the use of their applications. In fact, only 1% of responding CIOs reported having tried and then abandoned their On Demand solution.

Upshot: many of the preconceived reservations about On Demand no longer hold true. As IT capital budgets continue to tighten in response to prolonged economic doldrums (and as enterprises grow tired of waiting for long-promised updates to their ERP soutions), On Demand adoption will accelerate further. In fact, some of the world’s largest companies are adopting On Demand solutions to drive rapid adoption and long-term process and performance improvements.

To determine if On Demand is right for your organization, download a complimentary On Demand Survival Guide here.

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4 responses so far ↓

  • 1 Randy Littleson // Aug 27, 2008 at 6:03 pm

    Tim - great post. It’s great to see someone putting some facts out there to counter the many myths that exist about on-demand/SaaS solutions. We’re an on-demand service provider so we see a lot of this everday. It’s interesting, as you noted, that many companies have higher expectations for an on-demand service around security, reliability, etc. than what they have with their on-premises solutions. Yet, we and other on-demand service providers are able to meet those demands with our offerings as you accurately pointed out.

    The tide is turning. As you noted, most large companies do have several on-demand services that they use. We’re seeing this across the board with all types of manufacturers - the interest is growing to the point that the fact that we are an on-demand service is viewed as a distinct advantage now for many IT organizations. As you point out, we’re able to deliver the reliability, security, and capabilities they need while completely reducing their need to procure hardware, install and manage upgrades, manage the systems infrastructure, etc.

    The myths are mainly perpetuated by those on-premises vendors that don’t see that the future is about on-demand services that can deliver the functionality companies need at a lower overall cost of ownership. Posts like yours and the growing body of companies that have successfully leveraged on-demand services will eventually overcome these perceptions.

  • 2 David Heller // Aug 27, 2008 at 8:48 pm

    “For example, the study found that, while nearly half of CIOs expected a greater security risk, only 18% actually experienced issues.”

    I’m a SaaS advocate but I wouldn’t qualify 18% experiencing security issues as “only” or “largely unfounded”. That number on it’s own could scare off 100% of the people that are paying attention. I’d love to see the details on the 18% and what the incidents were.

  • 3 Tim Minahan // Aug 29, 2008 at 1:42 pm

    David:

    I agree with your point. Unfortunately, the study didn’t provide any more granular detail as to the type or seriousness of the security issues experienced. Yet, one has to surmise that the issues were either “traditional” security events (such as a logged in user leaving their system unprotected) or had minimal impact at best. Why? Well, only 1% of SaaS solution users actually terminated their subscription.

    When it comes to security, enterprises should look for On Demand solution providers whose security procedures have been documented, audited, and certified by an independent 3rd-party, such as Web Trust from KPMG.

  • 4 CIOs perceive SaaS is riskky. Let us inform them better… « The SaaS Guy // Sep 1, 2008 at 6:02 am

    [...] perceive SaaS is riskky. Let us inform them better… I found an interesting article by Tim Minahan via Randy Littleson’s blog. Thanks [...]

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