Following on the heels of Aberdeen Group’s latest report, The Spend Intelligence Benchmark, Spend Matters champion Jason Busch took issue with the title. While aptly applauding Aberdeen’s continued research in this area, Jason took Aberdeen to task for using, in his words, Orwellian double-speak by introducing yet another name for spending analysis. Jason called the term spend intelligence “misleading” and said it “sounds like a new take or sub-segment of business intelligence (BI) software.”
While I’d be the first to caution against the introduction of new jargon. Business executives are already reeling from the flurry of terms and acronyms being tossed their way. (The heated debates between Jason and me on spend management versus supply management is further evidence of this fact.) I must come to the defense of my alma mater on this matter.
Jason aptly points out that spend data is tied up in multiple, disparate systems both within (e.g., AP, Finance, Purchasing, etc.) and outside the enterprise (e.g., P-cards, ACH, any third party buying goods/services on your company’s behalf). He is also right in that the real effort in this daunting task is not building a spend cube or reporting but aggregating, cleansing, classifying, and enhancing/enriching spend data.
In fact, here is my issue with his complaint. As an analyst, every software vendor — from fledgling sourcing startups to old-school ERP and BI providers — touted their spending analysis capabilities. The caveat: you just needed to give them the data in a cleansed, classified, and structured format. Or, pay them or a systems integrator gobs of money to manually aggregate and structure your data for analysis. (And forget about data enrichment.) In short, most vendors pitched building a data cube or data warehouse from which you could run analyses and reports as spending analysis. They were wrong. And they confused the marketplace (possibly intentionally).
It is the automated and repeatable classification of spending information to a structured schema (e.g., UNSPSC, eClass, proprietary schema, etc.) and then the enrichment of this data with related business information (e.g., parent-child relationships, financial risk scores, contracts, performance information) that turns spend information from “dumb” data into true spend intelligence that a company can use to make fact-based sourcing and supply decisions rather than gut-based or hunch-based decisions.
This distinction is illustrated in the real-world story of a global technology company I once counseled. Like many enterprises, this company felt it’s spend visibility and intelligence problems would be solved by standardizing on a single ERP solution globally. To its credit, the company achieved global deployment. Unfortnately, it sooned learned that the ERP system didn’t provide the granular-level visibility sourcing managers required to truly understand its spending position. “We knew IT was a big spending area for us, but [the system] couldn’t provide us visibility into whether we were buying general-line PCs or SPARC stations,” one supply management executive told me.
Next, the company adopted a datawarehouse, believing they could slice and dice spend data any way they wanted. But they soon learned that analyzing incomplete or poorly classified data is a fools errand. “Our buyers were spending their time pulling data into [Excel] pivot tables, classifying it, and putting it back into the datawarehouse for analysis,” said the exec.
Finally, the company adopted an automated spend data management tool that aggregated, cleansed, and classified spend data at a detailed level to the UNSPSC industry standard. The company also enriched classified data against a third party information source. Now the company refreshes its spend data on a monthly basis.
With this enhanced and timely intelligence, the technology firm was able to better understand and leverage its spending for improved sourcing, supply base rationalization, and compliance initiatives. They also changed buying policies to ensure for demand and specification management purposes. According to the exec: “We are now in a position to truly understand and leverage our spending for strategic, fact-based decisions.”
The distinction between spend data and spend intelligence is an important one. Whether it warrants an entirely new solution marketspace is debatable. Regardless, bravo Aberdeen for calling out the difference between dumb data and actionable intelligence.
[...] This latter point is buoyed by another enterprise I worked with that felt it’s spend visibility and intelligence problems would be solved by standardizing on a single ERP solution globally. To its credit, the company achieved global deployment. Unfortnately, it sooned learned that the ERP system didn’t provide the granular-level visibility sourcing managers required to truly understand its spending position. “We knew IT was a big spending area for us, but [the system] couldn’t provide us visibility into whether we were buying general-line PCs or SPARC stations,” one supply management executive told me. (Click here for more details on this company’s spending analysis journey.) [...]
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1 Supply Excellence » Buschwhacked: Jason Defends Spend Analysis Against ERP Falsities // Jul 24, 2006 at 9:13 am
[...] This latter point is buoyed by another enterprise I worked with that felt it’s spend visibility and intelligence problems would be solved by standardizing on a single ERP solution globally. To its credit, the company achieved global deployment. Unfortnately, it sooned learned that the ERP system didn’t provide the granular-level visibility sourcing managers required to truly understand its spending position. “We knew IT was a big spending area for us, but [the system] couldn’t provide us visibility into whether we were buying general-line PCs or SPARC stations,” one supply management executive told me. (Click here for more details on this company’s spending analysis journey.) [...]
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